Credit Risk and Bad Debt in Telecommunications

It is important to differentiate between these types of payment risk as the way of dealing with them will be quite different. Treating all payment risks in a similar way is a common problem and will lead to increased costs, reduced effectiveness of operations and disgruntled customers. All types of customer might fall into any of these categories – Consumer, Corporate, SME etc. Identifying, preventing and managing exposure at the point of sale and throughout a customer lifecycle (through behavioural scoring/analytics) has to be constantly in focus for a Service Provider to maintain manageable debt levels.